RS77 Privacy Policy – How We Handle Your Personal Data

1Introduction

RS77 ("the platform", "we", "us") operates rs77.onl and is committed to protecting the personal information of all users. This Privacy Policy explains how we collect, use, store and protect personal data in connection with your use of the RS77 platform — including the website, mobile app, Slots, Live Casino, Sports Betting, VIP programme and all related services.

By registering an account or using any part of RS77, you acknowledge that you have read this Privacy Policy and understand how your personal data will be handled. If you have questions about any part of it, please reach out to RS77 support before registering.

This policy applies to all account holders and visitors regardless of device — whether you access RS77 on a mobile browser, through the Android app, or on a desktop computer.

2Personal Data We Collect

RS77 collects personal data in the following categories:

Account & Identity Data

• Full name as it appears on official identification documents
• Date of birth (for age verification — 18+ requirement)
• Email address
• Mobile phone number
• Username and encrypted password
• Government-issued identity document details (where verification is required)

Financial & Transaction Data

• Deposit and withdrawal amounts and dates in PKR
• Payment method details (JazzCash account number, Easypaisa number, Raast ID, bank account details or card details as applicable)
• Transaction reference numbers from payment providers
• Account balance history and bonus credit records

Gaming Activity Data

• Game sessions, bet amounts, game outcomes and win/loss records
• Sports Betting selections including Cricket, PSL and other markets
• VIP tier progression and point accumulation
• Responsible Gaming tool usage (deposit limits, session reminders, self-exclusion)

Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system and browser or app version
• Session duration and login timestamps
• Error logs and technical diagnostic data

3How We Collect Your Data

RS77 collects personal data through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically: When you access and use the platform, technical data including IP address, device information and session data is recorded automatically by the platform's systems.
• From payment providers: When a transaction is processed via JazzCash, Easypaisa, Raast or Bank Transfer, confirmation data including transaction references and payment status are received from the relevant provider.
• Through cookies and tracking: When you browse the RS77 website or use the app, cookies and similar technologies may collect usage data as described in the Cookies section below.

4How We Use Your Personal Data

RS77 uses your personal data for the following purposes:

RS77 does not use your personal data for automated individual profiling that produces significant legal or similarly significant effects without human review. Responsible Gaming monitoring is used to identify and assist players who may be experiencing gaming-related difficulties, not to disadvantage them.

5Who We Share Your Data With

RS77 does not sell personal data. We share personal data only where necessary to operate the platform, as follows:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the transaction and account data needed to process your PKR deposits and withdrawals.
• Identity verification services: Where KYC (Know Your Customer) checks are required, identity document details may be processed by a third-party verification service provider operating under appropriate data protection agreements.
• Game content providers: Game providers such as Pragmatic Play, PG Soft and others may receive session identifiers needed to run game rounds. They do not receive your full account or payment details.
• Customer support tools: Support communications may be processed through third-party helpdesk or live chat software. These providers operate under data processing agreements and do not use your data for their own purposes.
• Technical infrastructure providers: Hosting, cloud storage and security service providers may process data as part of delivering the platform's technical operations. These relationships are governed by appropriate agreements.

6Payment Data & PKR Transactions

All financial transactions on RS77 are conducted in PKR. When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, Bank Transfer or another supported method, the following applies to your payment data:

• Full payment account numbers or card numbers are not stored by RS77 in unencrypted form. Payment processing is handled by the relevant payment provider, who applies their own security standards.
• RS77 stores transaction reference numbers, amounts, dates and payment method type (e.g., "JazzCash") to maintain your account's financial history.
• Your full financial transaction history is accessible to you through your RS77 account dashboard at any time.
• Withdrawal requests require the destination account to match the name on your RS77 account. This matching process involves checking your registered name against your payment provider account — this is not shared with third parties beyond the verification process itself.

If RS77 suspects fraudulent financial activity, relevant transaction data may be shared with payment providers, fraud prevention services or authorities as required.

7Cookies & Tracking Technologies

RS77 uses cookies and similar technologies on its website and app for the following purposes:

Essential Cookies

These are required for the platform to function. They keep you logged in during a session, maintain your session state while playing games, and enable core platform features. These cannot be disabled without breaking core functionality.

Functional Cookies

These remember your platform preferences such as your chosen language settings, notification preferences and display options. Disabling them means these preferences won't be saved between sessions.

Analytics Cookies

These help RS77 understand how players use the platform — which sections are most visited, where users encounter difficulties, and how the mobile app is performing. This data is aggregated and not linked to individual identities for analytics purposes.

8Data Retention

RS77 retains personal data for as long as it is necessary for the purposes described in this policy. Specific retention periods vary by data type:

• Account and identity data: Retained for the lifetime of your account and for a period after account closure as required for legal, financial and fraud-prevention purposes.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction. This is consistent with standard financial record-keeping requirements.
• Gaming activity records: Retained for the lifetime of your account and for a reasonable period after closure to handle any disputes related to historical gameplay.
• Support communications: Retained for a period sufficient to resolve ongoing issues and for quality and training purposes, typically up to two years from the last interaction.
• Technical and session data: Retained for a shorter period sufficient for security monitoring and technical purposes, typically up to 90 days for detailed session logs.

When data is no longer required, it is deleted or anonymised in line with RS77's internal data management procedures.

9Security of Your Personal Data

RS77 takes the security of your personal data seriously. The following measures are in place to protect your information:

• Data transmitted between your device and RS77's servers is encrypted using standard TLS (Transport Layer Security) protocols.
• Account passwords are stored in hashed form — RS77's staff cannot see your password in plain text.
• Access to personal data within RS77's internal systems is restricted based on role — only personnel who need access to perform their function can view account data.
• RS77's systems are monitored for unusual activity patterns that may indicate unauthorised access attempts.

While RS77 takes reasonable precautions, no system is completely immune to security risks. Players are responsible for keeping their own login credentials safe — particularly their password and any two-factor authentication codes. Do not share your account credentials with anyone. RS77 will never ask for your password via chat, email or any other channel.

10Your Rights Over Your Personal Data

As an RS77 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact RS77 support with the specific request:

• Right to access: You can request a copy of the personal data RS77 holds about you.
• Right to rectification: If any personal data held about you is inaccurate or incomplete, you can request that it be corrected. Basic profile data can also be updated directly within your account settings.
• Right to erasure: You can request that your personal data be deleted. Note that RS77 may need to retain certain data for legal, financial or fraud-prevention purposes even after an erasure request.
• Right to restrict processing: You can request that RS77 limit how your data is used in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: You can request that certain data be provided to you in a structured, commonly used format.
• Right to object: Where data processing is based on legitimate interest, you can object to that processing. RS77 will consider the objection and respond accordingly.

RS77 aims to respond to data rights requests within 30 days. Complex requests may take longer, in which case you will be notified of the extended timeframe. There is no charge for standard data rights requests.

11Minors & Age Restriction

RS77 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from individuals under the age of 18.

If RS77 becomes aware that an account has been registered by a person under 18, the account will be immediately suspended. Any personal data collected in connection with that account will be deleted after any financial reconciliation required for the return of deposited funds has been completed.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you believe a minor has registered on RS77, please contact support immediately so the account can be addressed.

12Changes to This Privacy Policy

RS77 may update this Privacy Policy from time to time as the platform evolves, as new services are introduced, or as legal requirements change. When material changes are made, we will endeavour to notify active account holders through the platform notification system or by email where a verified address is on file.

The "Last reviewed" date at the top of this policy indicates when it was most recently updated. Continued use of RS77 after a policy update constitutes acceptance of the revised version.

If you disagree with a material change to this Privacy Policy, you should discontinue use of the platform and contact RS77 support to request account closure and deletion of your personal data where applicable.

13Contact for Privacy Matters

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how your personal information is being handled, please contact RS77 support.

Support email (plain text — do not click): [email protected]

RS77 support is available via live chat within the platform and by email. Privacy-related requests should be clearly labelled as such when contacting support so they can be routed appropriately. RS77 Gold and Platinum VIP members can also raise privacy matters through their dedicated account manager.

RS77 will acknowledge receipt of your privacy request and provide a substantive response within 30 days. If a request is particularly complex, the response period may be extended — you will be informed if this is the case.